Return & Refund Policy

Last updated: 24 July 2026

Cardessy is operated by AQTZ AB, a company registered in Sweden.

This policy applies to consumers purchasing collectible trading cards and related products from Cardessy. Nothing in this policy limits any mandatory consumer rights available under applicable law.

14-Day Return Policy

Cardessy offers customers the right to return their purchase within 14 days of receiving the order.

Customers within the European Union and European Economic Area have a statutory right to withdraw from an online purchase within 14 days without providing a reason.

Cardessy voluntarily offers the same 14-day return period to customers outside the EU and EEA, including customers in the United States and Canada, subject to the conditions stated in this policy.

To exercise your right of withdrawal or request a return, contact us at:

info@cardessy.com

Please include:

• Your full name
• Your order number
• The items you wish to return

You are not required to provide a reason when exercising a statutory right of withdrawal.

After notifying us of your return, you must send the items back within 14 days. Please wait for our return instructions before shipping anything to us.

Collectible Trading Cards

Cardessy sells condition-sensitive collectibles, including:

• Raw trading card singles
• Holo and reverse holo cards
• Rare and high-value cards
• Vintage trading cards
• PSA-graded cards
• Cards graded by other professional grading companies

Returned items must be the exact same items originally supplied by Cardessy.

For raw trading cards, identifying information may include:

• Card name and card number
• Set and variation
• Language
• Rarity and foil type
• Printed characteristics
• Condition
• Photographic records

For graded cards, identifying information may include:

• Grading company
• Certification number
• Grade
• Grading label
• Slab and security features
• Photographic records

Cardessy may document cards before shipment using photographs, certification numbers, identifying characteristics and order records.

Returns containing substituted, altered or different cards will not be accepted and may be reported as suspected fraud.

Condition of Returned Items

You may inspect an item only to the extent reasonably necessary to establish its identity, characteristics and condition.

Returned cards must be securely packaged and returned in substantially the same condition in which they were received.

Cards, graded slabs and protective materials must not be:

• Bent, creased or scratched
• Stained or exposed to moisture
• Altered, cleaned or modified
• Regraded or resubmitted for grading
• Removed from, opened or cracked out of a grading slab
• Replaced or substituted
• Tampered with
• Damaged through insufficient return packaging

Original sleeves, card savers, slab protectors, certificates and other included accessories should also be returned.

If an item has been handled beyond what is reasonably necessary to inspect it, Cardessy may make a deduction corresponding to the actual reduction in value.

Because collectible cards are highly condition-sensitive, even minor damage may result in a significant reduction in market value.

Return Shipping

Customers are responsible for return shipping costs when exercising the ordinary 14-day right of withdrawal, unless:

• The item received was incorrect
• The item was defective
• The item was damaged before or during delivery
• Cardessy has agreed to cover the return cost
• Applicable consumer law requires Cardessy to cover the cost

Returned items must be securely packaged to prevent damage.

We strongly recommend using a tracked and insured shipping service, particularly when returning high-value cards.

The customer is responsible for the return shipment until it has been delivered to Cardessy, except where Cardessy has arranged or provided the return shipping service.

International Returns, Customs and Import Charges

Customers returning items from outside Sweden must correctly declare the shipment as returned goods.

The customer is responsible for completing the required customs documentation.

Customs duties, import taxes and carrier handling charges paid directly to a government authority, customs authority or shipping carrier are generally not refundable by Cardessy.

Customers may need to contact their local customs authority to request reimbursement of import duties or taxes.

Cardessy may deduct additional costs caused by incorrectly declared return shipments, where permitted by applicable law.

This does not affect any mandatory consumer rights.

Damaged, Incorrect or Defective Items

Please inspect your order as soon as it arrives.

Contact us as soon as possible if:

• You received the wrong card
• The card does not match the product description
• The order is incomplete
• The item arrived damaged
• A graded slab arrived cracked or damaged
• The shipment appears to have been opened, damaged or tampered with

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the inner and outer packaging
• Photographs of the shipping label

For visible shipping damage, please contact us preferably within 48 hours. This helps us document the damage and submit a claim to the shipping carrier.

The 48-hour request does not limit any statutory consumer rights.

Where an item is incorrect, defective or damaged, Cardessy will provide an appropriate remedy in accordance with applicable law. This may include a replacement, price reduction, refund or another suitable solution.

Cardessy will cover reasonable return shipping costs for incorrect, defective or damaged items where required by applicable law.

Refunds

Once the returned item has been received, Cardessy will inspect it and notify you of the outcome.

Approved refunds will be issued to the original payment method.

Where a statutory right of withdrawal applies, the refund will include:

• The purchase price of the returned items
• The cost of the least expensive standard delivery method offered for the original order

Additional delivery costs resulting from choosing express shipping or another more expensive delivery method are not refundable unless required by applicable law.

Cardessy will process the refund without undue delay and, where legally required, no later than 14 days after being informed of the withdrawal.

Cardessy may withhold the refund until:

• The returned items have been received, or
• The customer provides evidence that the items have been sent back

After Cardessy has issued the refund, additional processing time may be required by your bank, card issuer or payment provider.

Order Cancellations

Customers may request cancellation while an order remains unfulfilled.

Once an order has been fulfilled or shipped, it can no longer be cancelled. The customer may instead request a return after receiving the order in accordance with this policy.

Where a statutory right of withdrawal applies, the inability to cancel an order before shipment does not remove the customer’s right to withdraw after receiving it.

Failed Delivery and Unclaimed Shipments

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned to Cardessy because:

• The address provided was incorrect or incomplete
• The customer did not collect the shipment
• Delivery was refused
• Required customs duties or import charges were not paid

Cardessy may deduct reasonable shipping, return and handling costs from the refund where permitted by applicable law.

An unclaimed or refused shipment does not automatically constitute a valid exercise of the right of withdrawal. The customer must separately notify Cardessy that they wish to withdraw from the purchase.

Contact Information

Cardessy
Operated by AQTZ AB

Organisation number: 559527-8598

Munkgatan 7
331 51 Värnamo
Sweden

Email: info@cardessy.com
Website: https://cardessy.com